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These terms govern how your supbji account works — what we commit to, what you agree to, and how either side can raise a question. Read them before you start, and return to them whenever your account situation changes. Access and eligibility depend on your local law and the eligible regions we serve.
By opening and using a supbji account, you confirm that you have read these terms and that the activities covered are lawful in your region. We do not assume eligibility on your behalf — that responsibility rests with you under your local law. These terms apply to every action you take through your account: placing activity, moving funds via Nagad, Upay or Bank Transfer, interacting with game content from our studio partners, and contacting our support team. Nothing in these terms creates a right to access where local law restricts it. We may update the terms when platform conditions change. When we do, we publish the revised version here and note the change date at the top of this page. Continuing to use your account after an update means you accept the revised terms. If you disagree with a change, you should stop using the account and contact support to discuss closure. Your transaction records, session history and any correspondence with our team are stored and accessible from within your account area. We keep those records for the period required by our operational obligations, and no longer.
Not every part of your experience falls under these terms in the same way. Four areas have distinct rules, and knowing the boundary saves confusion when a question comes up. Check the breakdown below before you raise a dispute or ask for a records correction.
All login, session and wallet actions on your supbji account fall fully under these terms. This includes Nagad, Upay and Bank Transfer transactions recorded in your account history. Eligibility to hold an account depends on your local law and the regions we currently serve.
Fund movements processed through your account wallet — deposits and withdrawals via Nagad, Upay or Bank Transfer — are covered by these terms. Processing times and limits shown at the time of your request apply; we do not override or negotiate those figures outside the account interface.
Game content provided by our studio partners — Microgaming, Pragmatic Play, Habanero and Joker — is subject to each studio's own content terms in addition to ours. We set account-level rules; the studios govern the specific game mechanics and features within their titles.
Links or integrations that take you to a service outside the supbji platform are not covered by these terms. We do not control third-party policies, and any interaction you have outside our account environment is governed solely by that third party's own terms.
These terms are not one-sided. You have concrete steps available to you at any point in your account life. Your transaction history is visible in the account area — you can review every deposit and withdrawal recorded against your wallet, including Nagad, Upay and Bank Transfer entries, without contacting support. If a detail on your account is incorrect — a name spelling, a contact address, a payment method record — you can request a correction through the account settings page or by writing to our support team directly. Questions about how a specific policy clause applies to your situation can be submitted via the support route; we will respond with reference to the relevant clause rather than a generic reply. If you decide you want to close your account, that request is handled through support and processed in line with the closure procedure set out in the account terms. You are not required to give a reason, but providing one helps us handle the request accurately.
Open your account area to see your full transaction history. Every wallet movement — including Nagad, Upay and Bank Transfer entries — is logged with a timestamp. You do not need to contact support to access this view.
If any account detail is wrong, raise a correction request through account settings or by contacting support in writing. We will confirm the change once identity verification steps shown in your account are completed.
Send your question to our support team referencing the specific clause you are asking about. We aim to respond with a clause-level answer, not a form reply. Use the email or live chat route published on the site.
Account closure requests are handled by our support team. Submit the request in writing through a published support channel. We process closures in line with the procedure stated in these terms, including any pending balance steps.
If you have a question that goes beyond what these terms explain directly, there are published routes to reach our team. Use the channel that suits the urgency of your question. For written records of your query and our response, email is the more traceable option. For faster back-and-forth on a straightforward point, live chat is available from the site.
Open the live chat window from any page on the site to ask a policy question in real time. This route is visible once you are logged into your account. Suitable for straightforward clarification requests.
Send a written policy query to the support email address published in the site's contact section. Email creates a record of both your question and our response — useful if you are disputing a clause or requesting a formal account action.
The help centre accessible from your account dashboard covers common policy questions with step-by-step explanations. Check there first — many account-rights and transaction questions are answered without needing to open a support ticket.
Your account data is handled in line with the obligations set out in our privacy policy, which sits alongside these terms. The two documents work together — these terms govern your use of the platform, and the privacy policy explains what we collect and why. Read both before making account decisions that involve personal data.
We keep your account records — transaction logs, session data and correspondence — for the period our operational obligations require. Once that period ends, data is removed or anonymised. You can ask us what period applies to your account by contacting support in writing.
We use cookies to keep your session active and to remember account preferences. You can adjust cookie settings through your browser. Disabling certain cookies may affect how parts of the account area function, including wallet and history views.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact our support team immediately using the email or live chat route. We will guide you through the account security steps shown in the account settings area.
If you want to request a change to how your data is handled — or to understand what data we hold about your account — submit a written request to our support email. We respond with reference to the specific data category you ask about, not a generic acknowledgement.
The questions below cover the points we hear most often from people reading these terms for the first time. If your question is not here, use the support routes listed on this page.
Yes. Every fund movement processed through your account wallet — including Nagad, Upay and Bank Transfer — falls under these terms. The specific limits and fields shown at the time of your request also apply. Check your account transaction history for a record of each movement.
We publish the revised terms here with a change date at the top of the page. Continuing to use your account after that date means you accept the update. If you do not agree, stop using the account and contact support to discuss closure before any further activity takes place.
Yes. Your account area gives you access to your full transaction log and session history without needing to contact support. Every wallet entry — deposits and withdrawals — is timestamped. If a record looks incorrect, raise a correction request through account settings or via our support email.
Go to your account settings page and follow the correction fields shown there. For changes that require identity verification, the account area will show the steps needed. If the settings page does not cover your specific correction, write to our support team with the detail you want changed.
Our terms cover your account-level use of the platform. Game content from those studios is also subject to each studio's own content terms. We govern how your account interacts with that content; the studios govern the game mechanics and features within their individual titles.
Submit a closure request in writing through the live chat or support email route published on the site. We process closures in line with the procedure in these terms, including any steps needed to handle a pending wallet balance before the account is deactivated.