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supbji handles your information with a straightforward approach: we collect what we need to run your account, process transactions through Nagad, Upay, and Bank Transfer, and keep that data under clear retention rules. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and account credentials. We also record activity related to your wallet transactions, including actions taken through Nagad, Upay, and Bank Transfer, so that your account history remains accurate and accessible to you at any time. Cookies and session data are used to keep your login stable and to remember preferences within your current session. We do not use this data to build marketing profiles for third parties. Anonymised, aggregate data may be used internally to understand how account features are used, but this is never tied back to individual identities. Your payment records — including transaction references associated with Nagad, Upay, and Bank Transfer — are retained for as long as required by the rules of the jurisdiction in which you access this service. After that period, records are removed from active systems following our internal retention schedule. If you have questions about what we hold, the contact route in the support section of this policy is the right place to start. Access to this platform and the policies that govern it depend on your local law and eligible regions.
This policy covers the data we hold about you through your use of this site — your account, your session, and the transaction records we maintain. It does not cover how third-party services, linked platforms, or payment processors handle data on their own systems. Understanding the boundary matters before you act on any data request.
Covers all data tied to your registered account — login credentials, profile details, and account history you can view from your signed-in dashboard. We hold this for as long as your account remains active or as required by applicable rules.
Covers payment references generated when you use Nagad, Upay, or Bank Transfer through your account wallet. These records sit within our system; the payment processor's own data handling falls under their separate policy.
Covers cookies placed by this site for session management and preference storage. We do not use third-party advertising cookies. You can adjust cookie behaviour through your browser settings at any point without affecting your account login.
Falls outside this policy. Game content from studios available in the lobby, external links, and payment networks all operate under their own data terms. We cannot speak to what those services collect or retain independently of your account here.
You have real, actionable steps available to you — not just a list of abstract entitlements. If you want to review what we hold, log in to your account and check the account details section; the information we use to run your account is visible there. If something is wrong — a name spelled incorrectly, an outdated contact address — you can correct it directly through the account settings fields. For anything you cannot update yourself, raising a request through our published support route is the next step, and we will review the record and respond through the same channel. If you want to understand why a specific piece of data is retained, ask through the contact route listed in the support section of this page. Eligibility to exercise data rights depends on the applicable rules in your region, and we will always tell you clearly if a request falls outside what we can action. We do not make you jump through unnecessary steps; the account dashboard and the support channel cover the majority of what you will need.
Log in and open the account details section. The data we use to manage your account — including contact information and wallet references — is shown there without needing to raise a formal request.
Update your profile fields directly in account settings for routine corrections. If a field is locked and the detail is wrong, contact support with the correct information and we will handle the update.
Use the support contact route listed on this page to ask about retention periods, specific record categories, or anything this policy does not answer clearly. We respond through the same channel you used to reach us.
If you want your account closed and data removed from active systems, submit the request through our support channel. Closure is processed subject to any outstanding balance and the retention requirements of your eligible region.
If you have a question about this policy, want to raise a correction, or need to understand what data we hold about your account, the routes below are the ones we actually monitor. Use the channel that suits you — we respond through the same route you contact us on. All data-related requests are handled by the same team that manages account support.
Send your privacy or data question to our support email address listed in the contact section of the site. Include your account reference so we can locate your record without delay.
Open the live chat widget available from your signed-in account area. State that your query relates to your data or this privacy policy so it reaches the right team without being routed to general account support first.
The help section inside your account contains published answers to common data and policy questions. Check there first — if your question is not answered, escalate through email or live chat using the steps above.
Handling your account data carefully is not a marketing claim — it is how the account system works. Here is what each part of our data practice looks like in operational terms, so you know exactly what is in place when you log in, make a transaction through Nagad or Upay, or simply browse the lobby.
Account data is held on secured servers for the period required by the rules applicable to your eligible region. After that period, records are moved off active systems. We do not hold data longer than the retention schedule requires, and we do not sell account data to third parties.
We use session cookies to keep your login stable and to remember display preferences within a single visit. These are not persistent advertising trackers. You can clear or block cookies through your browser at any time; doing so will require you to log in again on your next visit.
Your account credentials are stored in hashed form — we do not have access to your plain-text password. If you suspect your account has been accessed without your permission, use the account security section to change your credentials immediately, then contact support to log the incident.
When this policy changes in a way that affects your rights or how we handle your data, we will place a notice in the account area before the change takes effect. Continuing to use your account after that date means you have seen the update. You can always request the current version through support.
These are the questions we receive most often about how supbji handles your data, your rights under this policy, and what to do if something does not look right on your account. If your question is not here, the support routes above are always open.
We collect the details you enter during registration — name, contact information, and login credentials. Once your account is active, we also record transaction references for payments made through Nagad, Upay, and Bank Transfer, and session data to keep your login stable.
Yes. Log in and open the account details section — the core data we use to manage your account is visible there. If you need a broader picture of what we hold, contact support with your account reference and we will respond through the same channel.
We keep payment records — including references from Nagad, Upay, and Bank Transfer transactions — for as long as required by the rules applicable to your eligible region. After that period, records are removed from active systems according to our internal retention schedule.
We do not sell your account data. Transaction data passes through the payment processor you choose — Nagad, Upay, or Bank Transfer — and those processors handle it under their own terms. Game content studios in the lobby do not receive your personal account data from us.
For fields you can edit yourself, go to account settings and update them directly. If a field is locked or the change is not taking effect, raise a correction request through live chat or email support, quoting your account reference so we can locate and update the record.
Once your account is closed, active data is removed from live systems. Certain records — such as transaction references — may be retained for the period required under applicable rules in your eligible region. Submit a closure request through the support channel and we will confirm the timeline.
Use the email or live chat route listed in the support section of this page. State clearly that your query is about a data concern so it reaches the right team. We will investigate and respond through the same channel. Access to remedies depends on applicable rules in your region.